primaselect Order & Shipping Policy

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Thank you for choosing primaselect. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with the care you deserve. The following policy explains exactly how we handle orders, shipping, and delivery so you always know what to expect from checkout through to your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically handled that same day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and are shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated transparently and shown at checkout before you confirm your purchase. All amounts are listed in USD.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

primaselect is pleased to serve customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we will send you an automated shipping confirmation email with a direct tracking link and the details of the carrier handling your delivery.

If your tracking information has not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times short, please keep the following in mind:

• If you need to correct your shipping address or adjust your order, contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, address changes are no longer possible.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in proper condition:

• Perishable Items: If a perishable product arrives spoiled, compromised, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: primaselect
• Customer Support Email: [email protected]
• Customer Support Phone: 15088875163
• Physical Business Address: 129 Houghton St, WORCESTER, MA 01604, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST